Award-winning
customer service
Our Customer Support team are here to help homeowners and installers ensure your Puredrive system runs smoothly. We currently sell our systems under our Duracell Energy license, however we support all our Puredrive customers. In the first instance we ask you to complete the support form below and one of our team will be in touch shortly.
Need support?
Check out our online customer Tech Knowledge Hub. It’s full of useful information and common issues to get you back up and running quickly.
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Duracell Energy Products
Explore our range of services designed to help you move forward with confidence, wherever you're headed next.
Our New Generation Duracell Energy products
Home Products - Single Phase
Dura-i G3
Inverter
Duracharger
EV Charger
Dura5 HV
Battery
Dura-i HV
Inverter
Dura16
Battery
Dura5
Battery
Business Products - Three phase
Supported Legacy Systems
Home Batteries
PureStorage II Battery
The Purestorage II stores energy for when you need it. Taking advantage of free generated solar power or cheap energy drawn from the grid during off peak windows to power your home for less. The Purestorage II also acts as an emergency back up during storms or power outages, ensuring your lights are on no matter what.
Firmware Updates
From time to time we may release software updates for your battery. When we do you will be informed and they can be found here.
You must request access to the Firmware updates and installation guides.
PLEASE NOTE
This system is no longer available to order. Product support only. For all new Home Battery Systems, visit our Duracell Energy website.
‘All-in-One’ PureStorage II
The All-In-One Purestorage II includes a 5kWh battery as well as the inverter needed to convert the power into usuable energy for your home. The All-In-One is also an AC (Alternating Current) battery meaning it is the perfect option to add to existing solar systems or grid-connected systems. It is also useful for complex installations and older buildings.
Firmware Updates
From time to time we may release software updates for your battery. When we do you will be informed and they can be found here.
You must request access to the Firmware updates and installation guides.
PLEASE NOTE
This system is no longer available to order. Product support only. For all new Home Battery Systems, visit our Duracell Energy website.
The Puredrive App
Key Features
Set Scheduled Charges
Ensure your battery is topped up efficiently by scheduling automatic charges during the off-peak times of your energy tariff
Maximise Tariff Savings
Integrate your off-peak tariff with your Puredrive system to automatically charge during cheap times and discharge during peak demand prices, saving you even more
Cover All Your Energy Needs
Integrate Puredrive batteries and EV chargers on one simple app to save you money and the hassle of managing endless app
Useful Energy Insights
Understand how you consume energy, generate solar, and how much energy you store with the Puredrive App
EV Charger
PureCharger 7KW-T
The 7kW tethered PureCharger integrates both solar and battery, optimising your home energy system, providing you with the cheapest and most convenient way to charge your EV at home.
PLEASE NOTE
These systems are no longer available to order. Product support only. For all new Home Battery Systems, visit our Duracell Energy website.
Commercial Battery Solutions
PureStorage II 3-Phase Battery
For businesses or homes with 3-phase connection, the PureStorage II is a sleek-looking stackable battery that can store up to 69kWh. Able to integrate and optimise off-peak tariff times, this 3-phase battery offers all the benefits of its single-phase counterpart.
Firmware Updates
From time to time we may release software updates for your battery. When we do you will be informed and they can be found here.
You must request access to the Firmware updates and installation guides.
PLEASE NOTE
Product support only. For all new Home Battery Systems, visit our Duracell Energy website.